jazbaz Privacy Policy

Full Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how jazbaz ("we", "us", "our", "the Platform") — the operator of the website accessible at https://jazbaz.app — collects, processes, stores, and protects the personal information of users ("Player", "User", "you") who access or interact with the platform. This Policy applies to all services offered by jazbaz, including online casino games, sports betting, promotions, payment processing, and customer support communications.

By registering an account, making a deposit, or otherwise using any service on jazbaz, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the platform. Please also read our Terms & Conditions and Responsible Gaming pages, which are incorporated by reference.

jazbaz reserves the right to update this Policy at any time. When material changes are made, registered players will be notified via the email address on file. Continued use of the platform after the effective date of any revised Policy constitutes acceptance of the updated terms.

2. Personal Data We Collect

jazbaz collects the following categories of personal data in the course of operating the platform. We collect only what is necessary and proportionate to the purposes described in this Policy.

2.1 Registration and Identity Data

• Full name as it appears on your government-issued identification document.
• Date of birth — collected to verify that you meet the 21+ age requirement.
• Email address — used for account communications, transaction confirmations, and support correspondence.
• Mobile phone number — used for two-factor authentication and security alerts.
• Residential address — collected during KYC verification as required for identity confirmation.
• National Identity Card (NID) or passport number — collected when required for high-value withdrawal verification or AML compliance checks.

2.2 Financial and Transaction Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers) used to process deposits and withdrawals.
• Bank account details (Dutch-Bangla Bank, BRAC Bank, and others) when used for payment.
• Card details (Visa, Mastercard) where applicable — card numbers are tokenised and never stored in full on our servers.
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used.
• Betting history, wagering activity, game session data, and account balance records.

2.3 Technical and Usage Data

• IP address, device type, operating system, and browser type collected automatically on each session.
• Cookie data and session identifiers used to maintain your login state and secure your session.
• Pages visited, time spent on each page, click-path data, and navigation patterns used for platform improvement analytics.
• Geolocation data derived from your IP address, used to apply geographic access controls.
• Crash logs and error reports used to diagnose and resolve technical issues on the platform.

2.4 Communications Data

• Content of emails, live chat transcripts, and support tickets submitted to jazbaz support.
• Responses to surveys or feedback forms, where you choose to participate.
• Promotional communication preferences (opt-in/opt-out status for marketing emails and SMS).

3. How We Use Your Personal Data

jazbaz processes your personal data only where a lawful basis exists for doing so. The primary bases we rely on are: contract performance (processing necessary to deliver the services you have signed up for), legal obligation (compliance with KYC, AML, and data retention laws), legitimate interest (platform security, fraud prevention, and service improvement), and consent (marketing communications, which you may withdraw at any time).

4. Cookies and Tracking Technologies

jazbaz uses cookies — small text files stored on your device — to operate core platform functions and improve your experience. We do not use cross-site tracking cookies or deploy advertising network pixels that share your browsing behaviour with external parties.

Strictly necessary cookies are essential for the platform to function. They maintain your authenticated session, remember your language preference, and protect against cross-site request forgery (CSRF). These cookies cannot be disabled without disrupting your use of the platform.

Analytics cookies collect anonymised, aggregated data about how players navigate jazbaz. This helps us identify pages that may have performance issues and understand which features are most valuable to our users. No personally identifiable information is included in analytics data.

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or completing transactions on the platform.

5. Sharing and Disclosure of Personal Data

jazbaz does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: Transaction data is shared with payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank) strictly to execute deposits and withdrawals you initiate.
• Game providers: Where technically necessary, a session token and anonymised player identifier may be passed to game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.) to authenticate your game session. Personal data such as your name, NID, or wallet number is not shared with game providers.
• KYC and identity verification services: Identity documents submitted during verification may be processed by contracted third-party KYC providers bound by equivalent data protection obligations.
• Legal and regulatory authorities: jazbaz may disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory directive. We will notify affected players where legally permitted to do so.
• Business successors: In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third-party service providers with whom data is shared are contractually required to maintain appropriate technical and organisational measures to protect personal data and are prohibited from using it for any purpose beyond the one for which it was disclosed.

6. Data Retention

jazbaz retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account being open and active on the platform.
• Transaction and betting records: Retained for a minimum of five (5) years following the date of the transaction to satisfy financial record-keeping and AML compliance obligations.
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant KYC process.
• Support communications: Retained for three (3) years from the date of the last interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Marketing preferences: Retained until you withdraw consent or close your account, after which they are deleted within 30 days.

When personal data is no longer required and no legal basis for retention exists, jazbaz will securely delete or anonymise it so that it can no longer be attributed to any individual.

7. Your Data Rights

As a player on the jazbaz platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected]. We will respond within 30 days of receiving a valid request.

• Right of access: You may request a copy of the personal data jazbaz holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: You may request that we limit the way we use your data in certain circumstances, for example while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or contract performance, you may request a structured, machine-readable copy of the personal data you provided to jazbaz.
• Right to withdraw consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on legitimate interests. jazbaz will cease such processing unless compelling grounds exist that override your interests.

8. Data Security

jazbaz implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include 256-bit SSL/TLS encryption on all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to data on a need-to-know basis, regular security audits, and multi-factor authentication requirements for administrative access to our systems.

While we take every reasonable precaution, no system connected to the internet can be guaranteed to be entirely free from risk. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. Please refer to the security provisions in our Terms & Conditions for further guidance.

9. Protection of Minors

The jazbaz platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data from any individual under the age of 21. If you believe that a minor has gained access to the platform or provided personal data to jazbaz, please contact us immediately at [email protected] and we will take prompt action to delete the relevant data and close any associated account.

10. Changes to This Policy

jazbaz may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. The "Last updated" date at the top of this Policy indicates when the most recent revision was made. Where a change is material, we will provide notice via the email address registered to your account. We encourage you to review this Policy periodically to stay informed about how we protect your data.

11. Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or the personal data jazbaz holds about you, please contact our support team. All privacy-related correspondence should be directed to: [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy enquiries within 5 business days and to resolve them within 30 calendar days.